Oracle 1Z1-993 : Oracle Engagement Cloud 2018 Implementation Essentials

1Z1-993 real exams

Exam Code: 1Z1-993

Exam Name: Oracle Engagement Cloud 2018 Implementation Essentials

Updated: Sep 03, 2025

Q & A: 76 Questions and Answers

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Oracle 1Z1-993 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Use Tools Used to Configure and Customize Engagement Cloud
  • Explain Engagement Cloud Integration Architecture and Mechanisms
Topic 2
  • Set Up Hotkeys, SmartText, SR Audit
  • Set Up SR Creation and Handling
  • Configure a Service Request Category
  • Describe Common SR Processing Activities
Topic 3
  • Identify Common SR Searches
  • Configure a Service Catalog
  • Implement an SR Assignment Mapping
  • Identify KM Enablement Activities (products
  • categories, security, features)
Topic 4
  • Describe DCS Architecture Components (themes, templates, pages), Enablement Activities (profiles, roles, authentication), Components (products, contact, KM, SR creator, admin)
Topic 5
  • Perform Email Set Up Activities (inbound setup, outbound setup, templates)
  • Describe CTI Integration Architecture
  • Configure CTI Notifications, Media Toolbar
Topic 6
  • Describe Analytics Concepts (infolets, subject areas, queries)
  • Perform File-Based Import and Export
  • Modify an Analytics Report

Reference: https://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=5001&get_params=p_exam_id:1Z0-993

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