Oracle 1Z1-1064 : Oracle Engagement Cloud 2019 Implementations Essentials

1Z1-1064 real exams

Exam Code: 1Z1-1064

Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials

Updated: Jun 12, 2026

Q & A: 76 Questions and Answers

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Oracle 1Z1-1064 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Use Tools Used To Configure And Customize Engagement Cloud
  • Advanced Configuration, Integration And Analytics
Topic 2
  • Configure A Service Request Category
  • Identify KM Enablement Activities
Topic 3
  • Explain Engagement Cloud Integration Architecture And Mechanisms
  • Describe CTI Integration Architecture
Topic 4
  • Describe Entitlement Concepts (Coverage, Milestones)
  • Describe The Engagement Cloud Security Model
Topic 5
  • Identify Mechanisms Of Engagement Cloud Customization
  • Configure A Service Catalog
Topic 6
  • Perform Email Set Up A-Ctivities (Inbound Setup, Outbound Setup, Templates)
  • Configure CTI Notifications
Topic 7
  • Describe DCS Enablement Activities (Profiles, Roles, Authentication)
  • Enable Engagement Cloud Features
Topic 8
  • Implement An SR Assignment Mapping
  • Describe Common SR Processing Activities
Topic 9
  • Describe DCS Components (Products, Contact, KM, SR Creator, Admin)
  • Customize A DCS Application
Topic 10
  • Digital Customer Service (DCS)
  • Use Functional Setup Manager (FSM)
  • Set Up SR Creation And Handling
Topic 11
  • Configure Agent Notifications
  • Omnichannel Communications
  • Identify Common SR Searches

Reference: https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064

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