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Oracle Cloud Platform Data Management 2019 Associate Sample Questions:

1. What happens after the skill output Welcome to our store's chat botl'' in this dialog flow/

A) The skill returns control to the user. After the user enters text, it goes to the intent state.
B) The skill displays "Welcome to our store's chat bot!" again.
C) The skill goes to output2, outputs "You can ask me about what products we have in the store", and then returns control to the user.
D) The skill returns control to the user. After the user enters text, it goes to output2 and outputs "You can ask me about what products we in the store."

2. You want the flow to navigate to the cancel transition immediately after the maximum number of failed attempts are exceeded in the System.ResolveEntities Components.
Which option must you use?

A) Set cancelPolicy to "true" .
B) There is no such option in system.ResolveEntitis
C) Set cancelPolicy to "immediate".
D) Set cancelPolicy to "lastEntity" .

3. What happens if there is a system error and the state does not have an error action?

A) The skill transitions to he state that is defined by the defaultTransitions error action. If there isn't one, then it outputs the Unexpected Error Prompt value.
B) The skill transitions to the state that is defined by the next action.. If there isn't one, then it transitions to the next state in the dialog flow.
C) The skill transitions to the state that is defined by the next action. If there isn't one, then it transition to the defaultTransitions error action.
D) The skill outputs the Unexpected Error Prompt value and then transitions to the state that is defined by the defaultTransitions error action. If there isn't one, then it ends the conversation.

4. For Agent Integration, you want the bot-user conversation history to become available to the called human agent. Select the configuration option you need to set to make this happen.

A) In the skill settings, switch the Skill Conversation logging option to "On".
B) Set a custom property on the Service Cloud instance accessed by Oracle Digital Assistant.
C) This is controlled from Service Cloud and has to be turned on by setting a custom property.
D) Set the "convHistory" variable in the System.Agentinitiation component.

5. You have gone through a number of testing iterations of your customer's skill that comprises 10 intents. But you find that generally the best you can get is a confidence score of 96%, even when the user phrase is identical to one of your training utterances.
What should you recommend to your customer regarding this intent confidence score?

A) Add more utterances to the unresolvedlntent.
B) Keep iterating on user testing and add more training utterances until you can achieve a confidence level of 100% on your user input.
C) It is not always possible to achieve 100% confidence and adding more utterances may not help the problem. Therefore, do not make further changes to the skill if it is performing to your expectations.
D) The highest possible confidence with 10 intents is 10% (100% divided by the number of intents). So, no further changes to the skill are required.
E) For every verb in your training utterances, ensure you add a version of the utterance which also covers the past, present, and future tense of the verb.

Solutions: