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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. What should you do to enable Password Reset in Digital Customer Service (DCS)?

A) Enablethe "Password Reset" option in the User Administration component.
B) Instruct users that they can only change their password by chatting with an agent.
C) Add the Password Reset component to your DCS application.
D) Obtain the Change Password Link and add it to your DCS page.

2. Your customer has three service request child categories under the top-level service requestcategory
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
B) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
C) In Setup and maintenance > Service > Setup > Service Request > manage service Request Childcategories, search for the "Accounts" category and deselect the "Active" Column.
D) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

3. Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A) Object workflows
B) Object triggers
C) Languages
D) Themes
E) UI components
F) Templates
G) Business objects
H) Pages

4. Your client has noticed that inbound emails from customers are not creating or updatingservice requests.
Which step should they perform to automate it?

A) Adjust permissions on all customer's profiles.
B) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
C) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
D) Adjust the inbound message filters.

5. Which two are required to publish a completed Digital Customer Service (DCS) application?

A) a single "publish" action to complete the task
B) moving the application to Staging and subsequently to Production status
C) system administrator approval
D) nothing (DCS applications are always available to all users.)

Solutions: