Novell 050-658 : Service and support

050-658 real exams

Exam Code: 050-658

Exam Name: Service and support

Updated: Jul 28, 2026

Q & A: 174 Questions and Answers

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Novell 050-658 Exam Syllabus Topics:

SectionObjectives
Troubleshooting Methodology- Problem Identification and Analysis
  • 1. Assess and define the problem
  • 2. Collect user and system information
  • 3. Identify possible causes
- Problem Resolution
  • 1. Verify the solution
  • 2. Confirm that the issue does not recur
  • 3. Eliminate potential causes systematically
Network and System Support- Workstation Support
  • 1. Client configuration issues
  • 2. Hardware and software diagnostics
- Network Services
  • 1. Printing services troubleshooting
  • 2. NetWare network services
  • 3. Application connectivity issues
Service and Support Processes- Customer Communication
  • 1. Provide post-resolution assistance
  • 2. Explain problems and solutions to users
- Documentation
  • 1. Record problems and resolutions
  • 2. Maintain support logs

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    Service and support

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