EXIN ITSM20F.EN : IT Service Management Foundation based on ISO/IEC 20000

ITSM20F.EN real exams

Exam Code: ITSM20F.EN

Exam Name: IT Service Management Foundation based on ISO/IEC 20000

Updated: Aug 02, 2026

Q & A: 135 Questions and Answers

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EXIN ITSM20F.EN Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe the key principles of producing and implementing a service management system
  • describe the objectives and service requirements
Topic 2
  • Explain the activities and practical application of each process
  • Explain how the organization and interested parties impact the SMS
Topic 3
  • Explainthe activities and practical application of each process
  • Explain the difference between an IT service and non-IT services
Topic 4
  • Describe importance of documentation and basic requirements for documentation
  • Explainthe activities and practical applicationof each process

Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000

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