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Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Which element of the operating model refers to third parties contributing to value creation activities?
A) Organizations and people
B) Value chain
C) Value streams and processes
D) Partners and suppliers
2. What distinguishes 'continuous deployment' from continuous delivery?
A) Continuous deployment automatically deploys changes to production
B) Continuous delivery requires manual code integration
C) Continuous delivery eliminates testing activities
D) Continuous deployment prevents frequent releases
3. Which aspect of an Official ITIL Practice Guide describes the roles, competencies, and responsibilities needed for a specific practice?
A) Organizations and people
B) General information
C) Capability assessment and development
D) Partners and suppliers
4. Which of the following is a necessity to a successful service level agreement (SLAs)?
A) In order to promote consistent service, they should be carried forward, unchanged, from one year to the next
B) Base the SLA on system-based metrics that are useful to the service provider
C) The language and terms used in the SLA should be commonly understood by all parties
D) Vague targets, such as those related to user experience, should be avoided
5. Which governance activity is focused on ensuring adherence with policies and strategic direction?
A) Evaluate
B) Direct
C) Discover
D) Monitor
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |
Nick 
Murray 
Harvey 
Noel 
Natividad 
Earl 
Quincy 
April 
Nancy 
Trista 
Alston 
Arabela 
Flora 
Tabitha 
Gordon 
Ralap 
Craig 
