IBM C9020-971 : IBM Enterprise Storage Technical Support

C9020-971 real exams

Exam Code: C9020-971

Exam Name: IBM Enterprise Storage Technical Support

Updated: Sep 21, 2026

Q & A: 55 Questions and Answers

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IBM C9020-971 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance and Support15%- Replacement Procedures
- Support Portal and Resources
- Firmware and Software Upgrades
Topic 2: IBM Storage Product Overview20%- IBM Spectrum Storage Suite
- XIV Storage System
- FlashSystem Family
- DS8000 Series
- Storwize / SAN Volume Controller
Topic 3: Installation and Configuration25%- Hardware Installation
- Software Setup and Initialization
- Network Connectivity and SAN Configuration
- System Planning and Requirements
Topic 4: Troubleshooting and Problem Determination25%- Diagnostic Tools and Utilities
- Connectivity and Path Failures
- Performance Issues
- Error Log Analysis
Topic 5: Backup, Recovery and Data Protection15%- Snapshot and FlashCopy
- Archive and Retention
- Replication and Mirroring

IBM Enterprise Storage Technical Support Sample Questions:

Question #1

A customer has a single frame TS3500 with a L23 frame. There are five TS1150 drives and 100 tapes in this frame. The customer wants to add five LTO-6 drives to this TS3500.
What is the most cost effective solution for this customer?

  • A. Add a D53 frame with LTO-6 drives and add the LTO media to a D53 frame.
  • B. Add LTO-6 drives to the existing L23 frame and add the LTO media to a D53 frame.
  • C. Add a L53 frame with LTO-6 drives and add the LTO media to a L53 frame.
  • D. Add LTO-6 drives to a new D53 frame and add LTO media to the L23 frame.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #2

A customer has an existing mainframe environment with a DS8870 attached. This frame is only partially populated. The customer is attaching existing IBM POWER servers that require a three-tier storage solution including SSDs. Electrical power is not readily available. Price is also a key criterion in making the decision.
Which addition to the existing system should be proposed to this customer?

  • A. Add a Storwize V7000 in a new rack.
  • B. Add disks to the DS8870.
  • C. Add IBM SAN Volume Controller along with IBM FlashSystem and Storwize V7000.
  • D. Add IBM Spectrum Scale in front of the DS8870 along with additional disks in the DS8870.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #3

A customer has asked about the RAID architecture of IBM Spectrum Scale.
Which two advantages of declustered RAID should you highlight to the customer? (Choose two.)

  • A. Dedicated spare drives
  • B. Load on drives is increased during array rebuild
  • C. Faster rebuild of data on failed drives
  • D. Uses a subset of drives to rebuild data
  • E. More predictable performance
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

Question #4

A customer has requested an IBM Spectrum Virtualize solution with capability to make it easy for users to create relevant and meaningful custom reports.
What should the solution architect propose to satisfy this requirement?

  • A. IBM Spectrum Control
  • B. Svcmon with daily data collection
  • C. Excel macros linked to storage API
  • D. Native IBM Spectrum Virtualize performance tool(s)
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

A customer wants to order a full rack XIV system. The customer is on the 5th floor of the building and the elevator cannot handle the weight of a fully loaded XIV.
What is needed to deliver the system to the customer?

  • A. Place the order with height and weight reduction delivery.
  • B. Place the order with just 1 TB drives.
  • C. Place the order, then have the installer take apart and reassemble the XIV.
  • D. Place the order with only 6 modules then perform a MES upgrade.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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