Nortel 920-176 : Contact Center Multimedia Rls. 7.0 Implementation

920-176 real exams

Exam Code: 920-176

Exam Name: Contact Center Multimedia Rls. 7.0 Implementation

Updated: Jul 18, 2026

Q & A: 100 Questions and Answers

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Nortel 920-176 Exam Syllabus Topics:

SectionObjectives
Reporting and Administration- System reporting and analytics
  • 1. Standard report generation
    • 2. Performance and queue monitoring
      Installation and Configuration- Platform setup and initialization
      • 1. Basic system configuration parameters
        • 2. Server and software installation steps
          Routing and Contact Handling- Multimedia routing strategies
          • 1. Skill-based routing configuration
            • 2. Email, chat, and voice routing logic
              Contact Center Multimedia Architecture- System components and deployment models
              • 1. Multimedia contact center core architecture
                • 2. Integration with telephony and IP infrastructure
                  Troubleshooting and Maintenance- System diagnostics and issue resolution
                  • 1. Common deployment issues
                    • 2. Logging and error analysis
                      Agent and Supervisor Functionality- Agent desktop and interaction handling
                      • 1. Supervisor monitoring and control tools
                        • 2. Agent workflows and states

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                            Contact Center Multimedia Rls. 7.0 Implementation

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