Oracle 1Z1-1038 : Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials

1Z1-1038 real exams

Exam Code: 1Z1-1038

Exam Name: Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials

Updated: May 30, 2026

Q & A: 72 Questions and Answers

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Oracle 1Z1-1038 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Perform An Initial Setup And Set Up An Agent Desktop
  • Set Up Navigation, Permissions And User Accounts
Topic 2
  • Describe Agent Assistance
  • Create Message Templates
  • Work With International Data
Topic 3
  • Service Cloud User Interface And Processes
  • Describe Oracle Service Cloud Analytics
Topic 4
  • Explain Configuration Settings
  • Describe Core Business Objects
Topic 5
  • Create Queues, Assignments, And Standard Application Menus
  • Explain Service Cloud Products And Services
Topic 6
  • Configure Chat And Cobrowse
  • Describe Mail And Mailboxes
Topic 7
  • Configure Service Level Agreements
  • Generate Outreach And Feedback
Topic 8
  • Service Console Core Features And Access
  • Configure Products, Categories And Dispositions
Topic 9
  • Describe Standard Text And Variables
  • Service Cloud Service Console Extensions
Topic 10
  • Implement User Interface Modifications And Automation (Workspaces)
  • Service Cloud Products And Services

Reference: https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2019-implementation-essentials/pexam_1Z0-1038

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