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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A) 3,2,4,1
B) 1,2,3,4
C) 1,3,2,4
D) 2,4,3,1

2. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) It requires the use of a sandbox to modify the fields associated with standard and custom objects.
B) In includes a preview option for all standard and custom object pages.
C) It allows edits to dashboard pages.
D) It requires proper permissions to use the tools and additional permissions to edit the desired object.

3. Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A) Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
B) Categories determine the steps an agent must follow to close the service request.
C) Filter the selection of the product related to the service request, when filtering by a particular category.
D) Categories facilitate the assignment of an agent to the service request.
E) The hierarchical structure of the categories helps to improve the service request classification.

4. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A) Users have not been given the "Knowledge Analyst" role.
B) The User Group selected for authoring articles has been set to 'External".
C) The Base Locale for the articles has not been enabled in the correct language.
D) The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

5. You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A) You must retrieve large volumes of data through a REST API endpoint.
B) You can download large volumes of SR data from the Analytics interface.
C) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
D) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.

Solutions: