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Avaya 132-S-709.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Voice Self-Service Architecture | 25% | - Avaya Aura Experience Portal components - Dialog/Orchestration Designer overview - System integration and call flow model |
| Topic 2: Implementation & Configuration | 30% | - CTI and database integration - Installation and initial setup - Media, prompt, and grammar configuration |
| Topic 3: Administration, Monitoring & Troubleshooting | 20% | - Fault isolation and resolution - Performance tuning and scaling - System monitoring and logging |
| Topic 4: Application Development & Deployment | 25% | - Call flow design and routing logic - Deployment and version management - VoiceXML application development |
